Terms and Conditions

1. Introduction

2. Eligibility

• Be at least 18 years old or have parental consent.
• Provide accurate and complete registration details.
• Comply with all applicable laws and regulations.

3. Medical Disclaimer

• Wazima Health Ltd provides telemedicine services, but these do not replace in-person medical consultations.
• Our healthcare providers offer medical advice based on the information provided during consultations. Users are responsible for following medical advice and seeking emergency care when necessary.
• We do not guarantee specific outcomes from using our Services.

4. User Responsibilities

• Provide truthful and updated medical history and personal details.
• Follow prescribed treatment plans and instructions from healthcare professionals.
• Use the Services for personal healthcare needs only and not for fraudulent or unlawful purposes.

5. Expected Behaviour During Teleconsultations

• Users must conduct themselves professionally and respectfully during teleconsultations.
• Abusive, offensive, or inappropriate language or behaviour towards healthcare professionals will not be tolerated.
• Consultations should take place in a private and quiet environment to ensure clear communication.
• Any recording, redistribution, or misuse of teleconsultation content without explicit consent is prohibited.
• Wazima Health Ltd reserves the right to terminate consultations and restrict access for users who violate these guidelines.

6. Privacy and Data Protection

7. Appointments and Consultations

• Users must schedule appointments through our platform.
• Missed or cancelled appointments may be subject to rescheduling fees.
• Wazima Health reserves the right to refuse service due to non-compliance with these Terms.

8. Payment and Fees

• Users agree to pay for all consultations and diagnostic services as listed in our pricing schedule.
• Payments must be made via approved methods before or at the time of service.
• Refunds are subject to our refund policy, and disputes must be resolved in accordance with our guidelines.

9. Intellectual Property

• All content, trademarks, and materials on our platform are owned by Wazima Health.
• Users may not copy, distribute, or modify any part of our platform without written permission.

10. Limitation of Liability

• Wazima Health is not responsible for delays, service interruptions, or technical failures beyond our control.
• We do not assume liability for decisions made based on telemedicine consultations.
• Users agree to indemnify and hold harmless Wazima Health Ltd from claims arising from misuse of the Services.

11. Termination and Suspension

• Wazima Health reserves the right to terminate or suspend access to Services if users violate these Terms.
• Users may discontinue using our Services at any time but remain responsible for outstanding fees.

12. Changes to Terms and Conditions

• We may update these Terms periodically. Users will be notified of significant changes, and continued use of Services constitutes acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

• These Terms shall be governed by the laws of England & Wales.
• Any disputes will be resolved through arbitration or legal proceedings in accordance with applicable laws.