Privacy Policy
1. Introduction
Wazima Health Ltd (“Company,” “we,” “our,” “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you visit our telemedicine website and mobile applications (“Services”). Please read
this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We may collect and process the following information:
- Personal Information: Name, email address, phone number, date of birth, gender,
postal address, and payment details.
- Medical Information: Health history, medical conditions, prescriptions, consultations,
and diagnostic data.
- Technical Data: IP address, browser type, operating system, device information, and
usage patterns.
- Communication Data: Messages, inquiries, and interactions with our customer
support team.
- Location Data: If you enable location-based features, we may collect geolocation
data.
3. How We Use Your Information
We use the information collected to:
- Provide telemedicine services, consultations, and digital health support.
- Facilitate secure payments and transactions.
- Improve and personalize your user experience.
- Comply with legal and regulatory requirements.
- Communicate with you regarding services, updates, and promotional materials.
- Enhance security, prevent fraud, and conduct analytics.
4. How We Share Your Information
We do not sell or rent your data. However, we may share your information with:
- Healthcare Providers: To facilitate consultations and medical services.
- Service Providers: Third-party vendors that assist with payment processing, cloud
storage, analytics, and customer support.
- Legal Authorities: If required by law, court orders, or legal processes.
- Affiliates and Partners: With your consent, for research or service improvements.
5. Data Security
We implement industry-standard security measures, including:
- End-to-end encryption for sensitive data.
- Secure authentication and access controls.
- Regular security audits and compliance checks.
- Restricted access to personal data based on a need-to-know basis.
6. Your Rights
As a user, you have rights regarding your personal data, including:
- Accessing, updating, or correcting your data.
- Requesting data deletion, subject to legal obligations.
- Withdrawing consent for marketing communications.
- Requesting data portability where applicable.
7. Cookies and Tracking Technologies
Our website and apps use cookies and tracking technologies to enhance user experience.
You can manage your cookie preferences through your browser settings.
8. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy,
comply with legal obligations, and resolve disputes.
9. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their
privacy policies or practices.
10. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with an
updated “Last Updated” date.
11. Contact Us
For any questions or concerns about this Privacy Policy, please contact us at:
- Email: Care@wazimahealth.com
- Phone: +44 207 859 4197
- Address: 20 Wenlock Road, London, N1 7GU, UK
Effective Date: 1st May 2023 | Registration Number: 14874784 | Last Updated: 3rd January 2025
